Privacy Policy
GrowHub Limited (the "Company") is committed to complying with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and to protecting your personal data privacy. Please read this Privacy Policy carefully before using this website.
01 Scope
This Privacy Policy applies to personal data you provide to the Company through this website (www.growhub.com.hk). It explains how the Company collects, uses, stores, and protects that data, and sets out the rights available to you.
02 Personal Data We Collect
Through the contact form, we collect: your name, company name (if provided), e-mail address, and the content of your message. In addition, this website uses analytics tools that may automatically collect non-identifying information such as browser type, device information, IP address (anonymised), and browsing behaviour.
03 How We Collect Personal Data
Personal data is primarily collected when you voluntarily submit the contact form. Browsing data is collected automatically via cookies and similar technologies while you use this website.
04 Purposes of Collection and Use
Personal data collected is used for the following purposes: (a) responding to and handling your enquiry; (b) providing information about services you have requested; (c) improving the content, functionality, and usability of this website; (d) analysing website traffic and usage to improve our services; and (e) complying with applicable laws and regulatory requirements. Provision of personal data is voluntary; however, if you do not provide the necessary information (such as your name and e-mail address), we will not be able to respond to your enquiry.
05 Cookies and Website Analytics
This website uses Google Analytics (GA4) to analyse website usage, which collects anonymised browsing data via cookies. You may decline or delete cookies through your browser settings, although doing so may affect certain functions of this website. For more information on how Google handles data, please refer to the Google Analytics privacy policy.
06 Disclosure to Third Parties and Service Providers
We do not sell your personal data. We do not disclose your personal data to third parties except: (a) to service providers that help us operate this website (including Netlify for form processing and Google for analytics), who process data only on our instructions; (b) where required by law, regulation, or government authority; or (c) with your explicit consent. As these service providers’ servers may be located outside Hong Kong, your personal data may be transferred to and processed in jurisdictions outside Hong Kong.
07 Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, after which it is securely deleted or anonymised, unless a longer retention period is required by law or for legitimate business purposes.
08 Data Security
We have implemented reasonable and practicable technical and administrative security measures, including encryption in transit and access controls, to protect personal data against unauthorised or accidental access, processing, erasure, or other use.
09 Access and Correction Rights
Under the Personal Data (Privacy) Ordinance, you have the right to request access to, and correction of, personal data we hold about you. To make such a request, please contact us via the contact form on this website; we will respond within a reasonable time.
10 Children's Privacy
This website and our services are directed at business customers and are not intended for children. We do not knowingly collect personal data from minors.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal requirements or changes to our business. The latest version will be published on this website. We encourage you to review this page periodically.
12 Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your rights regarding your personal data, please contact GrowHub Limited via the contact form on this website. Address: 21/F., Kam Fung Commercial Building, 2-4 Tin Lok Lane, Wanchai, Hong Kong